Warranty Policy:
Warranty Period
All Trans4data’s products are compliant with specific industrial standards from design, validation to manufacturing. The actual warranty period of products varies according to different product category. Details please see as follows:
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Product category
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Product line
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Warranty period
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Industrial Ethernet Switches
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Layer 3 backbone Managed Switches
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5 years
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Managed Industrial Ethernet Switches
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EN 50155 Transportation Switch
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|
Unmanaged Industrial Ethernet Switches
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Entry-level Industrial Ethernet Switches
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Industrial PoE Switches
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Managed Industrial PoE Switches
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5 years
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Unmanaged Industrial PoE Switches
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Entry-level Industrial PoE Switches
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Industrial Media Converter
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Industrial PoE Media converter
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5 years
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Industrial Non-PoE Media converter
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Industrial Mini type Media Converter
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Industrial Wireless Solution
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Wireless AP/Bridge/Client
|
5 years
|
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Cellular Gateways/Routers
|
|
Device Networking Solutions
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Series Device Server
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3 years
|
|
Series Converter
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Series to Fiber Modem
|
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USB to RS232/RS485/RS422 Converters
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|
Commercial Ethernet Solutions
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PoE Switches
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3 years
|
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Fiber Switches
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Fiber Media Converters
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|
Accessories
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SFP
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2 years
|
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Surge Protectors
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|
PoE Injectors
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|
PoE Splitters
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Warranty Exclusions
The warranty does not cover:
1. Out of warranty period
2. Products subjected to misuse or abuse, whether by accident or other causes
3. Defects resulting from natural disaster, including but not limited to lightning, flooding, earthquake, fire, etc.
4. Defects resulting from any service, maintenance or repair executed by a third part other than Trans4data, service provider or third party authorized by Trans4data
5. .Products with an altered and/or damaged serial number.
6. The warranty of customized and ODM products will be defined in the contract,and excluded from this warranty policy
Service Cost & Freight Charge
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RMA Products
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DOA
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Within Warranty
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Out of Warranty
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Freight Charge
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From Customers’ side to Trans4data
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Trans4data
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Customer
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Customer
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From Trans4data to Customers’ side
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Trans4data
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Trans4data
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Customer
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Replace/repair fees
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Trans4data
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Trans4data
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Customer
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* DOA (Defect on Arrival): A product is found to be defective within 3 months from the shipping date after leaving Trans4data factory
Returned DOA items must be unscathed in appearance, without alteration, scratches or damaging marks. DOA will not be accepted in case of customer's improper configuration or misuse. Or the customers have to be responsible for a portion of the handling charges if it proves not to be the hardware problem.
